Terms of use
These terms are an agreement between you and Spikewave Pty Ltd (“we”, “us”) covering your use of the Knock application. By installing or using Knock you agree to them. If you do not agree, please do not use the app.
Licence
We grant you a personal, non-exclusive, non-transferable, revocable licence to use Knock on devices you own or control, for your own purposes. You may not resell, rent out, reverse-engineer or redistribute the app, or attempt to extract its source code, except where that restriction is prohibited by law.
Acceptable use
You agree not to:
- use the app for anything unlawful, or to infringe anyone else’s rights;
- interfere with, overload or attempt to gain unauthorised access to our systems;
- use automated means to access the app in a way that degrades it for others.
Your account
You are responsible for activity that happens under your account and for keeping your sign-in details secure. Tell us promptly at knock@spikewave.tech if you believe your account has been compromised. We may suspend or close an account that breaches these terms.
Price
Knock is free to use. We may introduce paid features in future, in which case existing features you rely on will not be removed without notice.
Availability
We work to keep Knock available and accurate, but we provide it “as is”. We do not guarantee uninterrupted service, and we may change, suspend or discontinue features. Where a change materially reduces what the app does, we will give reasonable notice.
No warranty
To the fullest extent permitted by law, the app is provided without warranties of any kind, whether express or implied, including fitness for a particular purpose. Nothing in these terms excludes rights you have as a consumer that cannot lawfully be excluded — including under the Consumer Protection Act in South Africa.
Limitation of liability
To the extent permitted by law, we are not liable for indirect or consequential loss, loss of profit, or loss of data arising from your use of Knock. Where liability cannot be excluded, it is limited to the amount you paid us for the app in the twelve months before the claim.
Your content
Anything you enter into Knock remains yours. We claim no ownership of it and use it only as described in the privacy policy.
How you treat other people
Knock is a place people talk to each other, so there are limits. Do not use it to harass, threaten or impersonate anyone, to share material that is illegal where you or the recipient live, or to send bulk unsolicited messages. Because conversations are end-to-end encrypted we cannot read them and do not moderate their content — but we act on reports, and we can suspend or delete an account that is used to abuse other people.
Blocking and reporting
You can block any account, which stops it reaching you, and report an account to us. Reports include the reporting account and the account reported, so we can act on repeated abuse without reading anyone's messages.
Running on our server
Knock accounts live on a Matrix server we operate. We aim to keep it running and will give reasonable notice before any planned change that affects your account, but this is a free service and we do not offer an uptime guarantee.
Ending these terms
You may stop using Knock at any time by uninstalling it. We may end this licence if you materially breach these terms.
Changes to these terms
We may update these terms as the app changes. The revision date at the top always reflects the current version, and continued use after an update means you accept it.
Governing law
These terms are governed by the laws of the Republic of South Africa, and disputes are subject to the jurisdiction of its courts.
Contact
Spikewave Pty Ltd
Registration number 2026/658861/07
Johannesburg, Gauteng, 2090
South Africa
knock@spikewave.tech